Shipping & Delivery

Yes, it’s true! We ship worldwide!

All prices on the website include FREE standard shipping worldwide*. Your Queens Crowning Glory Hair clip-in and sew-in extensions are shipped from our warehouses located in either Los Angeles (USA), Hong Kong (China), Nairobi (Kenya), or Lagos (Nigeria).

It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).

COUNTRY CARRIER & TIMING SHIPPING FEE TAXES
United States FedEx or USPS (Signature may be required), 3-5 Business Days,2-Day and Overnight shipping available at check-out FREE Only charged in CA & PA
Canada USPS Priority and Canada Post, 5-15 Business Days FREE Charged by Country
European Union (EU) DHL Express/GLS, 1-5 Business Days FREE VAT charged upfront
International¹ USPS Priority/DHL Express/Hongkong Post Speedpost, 6-20 Business Days FREE Charged by Country
Switzerland Hongkong Post Speedpost/GLS/DHL Express, 6-20 Business Days $30 Flat Rate Charged by Country
United Arab Emirates Hongkong Post Speedpost/DHL Express, 1-10 Business Days Varied Rate (~$40-60) Charged by Country
Australia Australia Post Ground Parcel, 1-6 Business Days FREE GST charged upfront
Kenya DHL Express/GLS, 1-5 Business Days FREE VAT charged upfront
Nigeria DHL Express/GLS, 1-5 Business Days FREE Charged by Country

Most international orders will now be shipped from our warehouse in Hong Kong or Kenya (as per available stock), which will greatly expedite the shipping times for your order. 
Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination. 
*Free shipping excludes United Arab Emirates and Switzerland. Due to increased shipping rates, we are no longer able to cover the cost of shipping to these regions. 

TRACKING YOUR ORDER

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Canadian Customers: If your order is shipping from our U.S. warehouse, it will ship via USPS. Once your package has arrived at the Canadian border it will immediately be handed over to Canada Post who will then be responsible for final mile delivery. You can then take your same USPS tracking number and input it into the Canada Post website for more thorough updates on the status of your order.

COURIER PHONE NUMBERS
COURIER PHONE GET HUMAN INSTRUCTIONS
USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2
FedEX 1-800-463-3339 Keep saying “Speak to a representative” at each prompt
UPS 1-800-742-5877 Press 0 at each prompt, ignoring messages 
Canada Post 1-800-267-1177 Press 0 at each prompt, ignoring messages
DHL Express Varies by country Click here for customer support
Hongkong Post Speedpost 852-2921-2222 Press 8, then press 5
GLS Varies by country Click here for customer support
INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Queens Crowning Glory Hair LLC, and thus cannot be refunded. 
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at support@queenscrowning.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. For more information on how to return your order, please refer to our Return & Exchange policy. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

RETURNS

By placing an order at Queens Crowning Glory Hair, you are responsible for the cost of return shipping back to Queens Crowning Glory Hair. Please refer to our international returns policy by reviewing our Returns & Exchange policy for further information on how to return your packages.

DELIVERED BUT NOT DELIVERED

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

USA STATE SALES TAXES

Please note that Queens Crowning Glory Hair LLC charges state sales taxes on orders to California and Pennsylvania at the rate applicable for the county of the purchaser. These collected taxes are mandated by the local state governments and Queens Crowning Glory Hair LLC in no way benefits from this and directly pays this amount collected to the state.

EUROPEAN UNION VALUE-ADDED TAXES (VAT)

Please note that Queens Crowning Glory Hair charges a 21% VAT on all orders shipped to a country within the European Union (EU). These collected taxes are mandated by the Dutch government and Queens Crowning Glory Hair LLC in no way benefits from this and directly pays this amount collected to the government.

MILITARY MAIL

We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days. 
At check-out, please select United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific. 

For more information on military mail with USPS, please click here.